Fibre
Everything about your fibre internet access and equipment
9 articles
- My internet has stopped working!Let's play detective and get you back online. Four steps, and most people are sorted by the second one.
- Can I use my own modem or router with Plio?
- Where is my activation date?On your order in your account, and we email it to you. Here's what the two emails mean.
- How does the installation work?Nothing at all if you've already got fibre. A proper piece of work if you haven't, and here's exactly what it involves.
- How does a transfer activation work?If your address already has fibre, we move the connection across for you. Ten working days, and one thing you must not do.
- Will a technician come to install my equipment?Usually not. If someone does need to visit, we email you the reason before a date is even set.
- How do I reschedule my appointment?Free, any time, from the Orders section of your portal. A day's notice helps us, but it's not a rule.
- How do I move up my activation date?Sometimes yes, and occasionally we'll do it without you asking. Here's when that happens.
- What if my equipment doesn't arrive in time for my appointment?Don't worry, and don't cancel the appointment. The technician doesn't need your router.