However you get in touch, you'll reach a real person, and you'll never be put on hold, because there's nothing to be put on hold on.
Two ways to reach us
Chat with us. Click the message bubble in the bottom-right corner of your screen, on our website or in your account. No forms to fill in, no ticket number to keep track of. Just say what's up.
Or email [email protected] if that's more your speed. It lands with the same team and gets the same reply.
đ One small favour: pick one and stick with it. Messaging us in two places doesn't get you a faster answer; it just splits your conversation in half, and then we're both hunting for the other bit.
When we're around
6am till 6pm, every day.
What if it's outside those hours?
You've still got options, and none of them involve waiting up.
Have a look through this Help Centre. There's a decent chance the answer's already sitting here, and that's faster than waiting for us.
Message us anyway. Nothing gets lost overnight. Your message will be waiting for the team first thing, and you'll have a reply before you've properly started your day.
If you're already a customer, sign in first
Message us while you're signed in to your Plio account and we can already see your plan and your connection status. It means we can skip straight past "can you confirm your address?" and get on with actually helping.
Things that speed us up
None of this is required. If you've just got a question, ask it. But if you have these handy, it saves a round trip:
Your order number, from your confirmation email
The address the service is at
If something's not working: which lights are showing on your Chorus box, and a speed test result if you can get online at all
And if you don't have any of that to hand, message us anyway. We'll help you find it.