FAQs
Answers to frequently asked questions.
5 articles
- Why can't I call Plio?We're online-only, and we know that's a change. Here's the honest thinking behind it.
- When do I have to cancel my old internet provider?Don't cancel yet. Where we can, we handle the switch for you, but you should still let your old provider know.
- How long does it take to get Plio Internet?Two working weeks if your place already has fibre. Longer if it doesn't, and we'd rather be straight with you about that.
- How do I contact Plio customer service?Two ways to reach us, both staffed by real people. There's no wrong one to pick.
- Does Plio have activation, shipping or equipment fees?For most people: your plan, plus $6 if you rent a router. Non-standard installs can cost more, and we'll always quote first.