Plio Wireless connects your home over the mobile network, the same one your phone uses, rather than a cable in the ground.

That one difference changes almost everything about getting connected, so it's worth understanding what you're signing up for.

There's no installation. Nobody digs anything, nothing gets attached to your house, and no fibre company is involved at any point. It's all handled by us.

It's quick. Days rather than weeks. Your modem arrives in the post, you plug it in, and you're on.

There's nothing to transfer. A wireless connection is always brand new, completely separate from whatever you have now. The two run alongside each other quite happily, so you can keep your current internet going until you're satisfied with ours.

It's available where fibre isn't. Plenty of addresses that can't get fibre, or would face a months-long build to get it, can be online on wireless this week.

We'd rather you knew this before you ordered than discovered it in month two.

Wireless speeds vary. Fibre speeds don't.

Your connection shares a mobile tower with everyone else nearby. When the whole neighbourhood settles in to stream something after dinner, there's more demand on that tower and speeds dip. Early on a weekday morning you'll likely see the best of it.

How well it performs also depends on how strong the signal is where your modem sits, which is why where you put it genuinely matters.

None of that makes it a bad connection. It makes it a different one, and for a lot of households it's more than enough. But if you're after something that behaves identically at 8pm and 8am, fibre is the one that does that.

Wireless works differently from fibre here. The modem isn't optional and there's no bring-your-own version.

That isn't us being awkward. The SIM that connects you to the mobile network lives inside the modem and is tied to that specific device, so a router of your own has nothing to connect to.

You can still plug your own router into ours to extend your Wi-Fi coverage, if you've got one you like.

We sell an urban plan and a rural one, because the two work differently in practice.

In town it's plug-and-play. Further out, the signal reaching your house can be weak enough that a modem on a windowsill won't cut it, and an external aerial gets fitted somewhere higher up. That's the one situation where you'll need to organise someone carry out an installation.

We'll tell you which applies to you before you order, not after.

Your modem needs mains power. When the power goes out, your internet goes with it, and so does anything that depends on it.

That matters more than it sounds. If anyone at your address has a medical alarm, a monitored security system, or would need to call 111 in an emergency, that can't rely on your broadband alone.

There's a box to tick when you order. If someone in your household would need another way to call 111, or would be considered a vulnerable customer, tick it and we'll get in touch to sort out what we can put in place. It costs you nothing and it takes a moment.

If you've already ordered and didn't tick it, or your circumstances change later, just message us. It's never too late to tell us, and we'd much rather know.

Message us with your address. We can see what's actually available where you are, and we'll tell you honestly which one we'd put our own family on.